FAQs

1. Are Serene Haircare products safe for daily use?

Yes. All Serene Haircare products are formulated to be gentle and effective for regular use. Many sprays and serums can be applied daily, depending on your styling routine.

2. Are your products Australian made and cruelty-free?

Yes. Every Serene Haircare product is proudly made in Australia, vegan, and not tested on animals.

3. Do Serene Haircare products contain sulphates or parabens?

No. Our products are sulphate-free, paraben-free, and phthalate-free, making them suitable for colour-treated hair and sensitive scalps.

4. Can I use the Heat Spray with hot tools?

Yes. The Heat Spray is designed to protect your hair from the damage of blow-dryers, straighteners, and curling wands while leaving a smooth finish. Always spray onto towel-dried hair before applying heat.

5. What’s the difference between the Curl Spray, Grooming Spray, and Boost/Volume Powders?

  • Curl Spray → Enhances and defines natural curls, suitable for diffuser styling or air drying.

  • Grooming Spray → Adds light volume and texture, works as a primer before heavier styling products.

  • Boost Powder → Strong, anti-gravity hold with a matte finish for dramatic volume.

  • Volume Powder → Lightweight body and lift, with easy re-styling capability throughout the day.

6. Can I use Argan Oil Serum on fine hair?

Yes, but use sparingly. Apply a pea-sized amount to mid-lengths and ends only to avoid weighing down the hair.

7. What is the best product for split ends?

Our Split End Serum is specifically formulated to seal and protect fragile ends with Argan Oil, Aloe Vera, and Marshmallow Root Extract.

8. Will the Detangler Spray work on kids’ hair?

Yes. The Detangler Spray is lightweight and gentle, making it suitable for smoothing knots in both adult and children’s hair.

9. Are your products safe for colour-treated hair?

Yes. All Serene Haircare products are colour-safe and help protect against fading, dryness, and brittleness.

10. Do Serene Haircare products have fragrance?

Yes. Each product contains a light, salon-inspired fragrance. While we use safe levels, if you are highly sensitive to fragrance, we recommend patch testing first.

 

💼 Professional/Stylist FAQs (Technical + Training)

1. Can Serene Haircare styling products be layered?

Yes. All products are water-soluble and layerable. For example, apply Grooming Spray as a primer, follow with Heat Spray before blow-drying, and finish with Boost Powder or Argan Oil Serum as needed.

2. What are the pH levels?

  • Heat Spray: pH ~4.5–5.5

  • Curl Spray: pH ~4.5–5.5

  • Grooming Spray: pH ~5.0

  • Detangler Spray: pH ~4.5

  • Argan Oil Serum: oil-based, no measurable pH

  • Split End Serum: pH ~5.0

  • Repair Spray: pH ~4.5–5.5
    (All within the ideal slightly acidic range to maintain cuticle integrity and colour longevity.)

3. Which product should I recommend for fine vs. thick hair?

  • Fine hair: Light mists like Heat Spray, Grooming Spray, Volume Powder, small amounts of Argan Oil Serum.

  • Thick/coarse hair: Curl Spray, Boost Powder, Split End Serum, Repair Spray.

4. Key ingredient functions:

  • Quinoa & Rice Proteins → Strengthen and add shine.

  • Argan Oil → Nourishes, seals, and smooths.

  • Marshmallow Root & Aloe Vera → Hydrate, soften, and detangle.

  • Silica & Rice Starch (powders) → Create volume and texture.

5. Are they colour and keratin safe?

Yes. All formulas are free from sulphates and parabens, pH-balanced, and safe on colour, lightened, and keratin-treated hair.

6. How should I retail these in-salon?

Position them as ritual finishers:

  • Heat Spray = daily essential for all heat users.

  • Curl Spray = for natural curl/wave clients.

  • Grooming Spray = primer for any style.

  • Boost/Volume Powders = instant “wow” styling products.

  • Detangler Spray = family-friendly essential.

  • Argan Oil Serum & Split End Serum = shine + repair finishers.

  • Repair Spray = leave-in for strength and softness.

Got a few questions about Magnetic Eyes?

We’ve got you covered!

Check out some of our most commonly asked questions below:

Do magnetic lashes damage your eyelashes?

No, magnetic lashes are designed to be gentle on your natural eyelashes. When used correctly, they should not cause damage. However, it's important to handle them carefully and follow proper removal and cleaning procedures to avoid any potential issues.


Can you wear magnetic lashes everyday?

Yes, you can wear magnetic lashes every day. They are designed to be reusable and durable, making them suitable for daily wear. Just ensure you clean them properly to maintain their quality and longevity.

Can you sleep with magnetic eyelashes on?

It’s generally not recommended to sleep with magnetic eyelashes on. For best results and to maintain their longevity, it's best to remove them before bed. This also helps to keep your natural lashes and the magnetic lashes in good condition.

Can you wear mascara with your M.E magnetic lashes?

Yes, you can wear mascara with Magnetic Eyes lashes, and it’s a matter of personal preference. Applying mascara before attaching the magnetic lashes might be a bit tricky if you have long natural lashes, but it works well for others. Applying mascara afterward can help blend your natural lashes with the magnetic ones. Both methods are effective, and you can easily clean mascara off the lashes as you would with your natural lashes.

 Is magnetic eyeliner bad for you?

Magnetic eyeliner is safe when used correctly, but a patch test is recommended for sensitive skin or those with allergies.